![]() VMware's free vSphere Hypervisor, also known as ESXi 7.0, is a compelling option to try out virtualization. VMware includes Skyline in both the Production and Premier support options. Skyline Support provides proactive support by avoiding problems and reducing time required to resolve support issues. Premier Support is available as a supplement to Production Support and offers the services of senior support staff to help with critical situations, perform root cause analysis for support requests, coordinate VMware troubleshooting and assist with on-site service. There are two additional support options to consider. The company tiers the Production Support for mission-critical environments and includes 24-hour technical support seven days a week. VMware tiers the Basic Support for noncritical applications or platforms that require support during normal business hours, with 12-hour daily technical support from Monday through Friday. In general, options are separated by Basic or Production Support, with one- or three-year lengths of service. VMware product costs, especially vSphere pricing, varies depending on the different support options. By comparison, vCenter is a centralized management tool that virtualization administrators use to manage VMs and ESXi hosts. ESXi is a Type 1 hypervisor - also known as a bare-metal hypervisor - that abstracts CPU, storage and network resources from the underlying hardware, and then makes those abstracted resources available to VMs. VSphere, which uses the ESXi hypervisor, acts as VMware's virtualization platform. Pricing is critical to determine whether VMware virtualization is right for an organization. ![]()
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